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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

My neighbor recommended Restoration 1 after a sewage backup in my basement, saying they had the "Best Customer Service”. Matt arrived quickly to assess the damage and explained the work that would be done. He was kind and understanding and genuinely sympathetic to my awful situation. His presence was calming and he answered all questions and concerns I had. The cleaning and sanitizing crew arrived the next morning and was efficient and did excellent work. Maribel was awesome explaining it all and was visible and present while work was in progress. Steven then set up the fans and filters and insisted on taping down cords for my safety. For the next five days a Restoration 1 employee came to check the equipment. Each one called ahead and was polite and considerate of my time. When I mentioned I had an appointment the following day, the next employee to contact me already knew that and asked what time was best for me. And, amazingly — each time I called someone ANSWERED the phone - no voicemail, no message. That meant so much at a very upsetting time and I felt supported throughout the cleanup process.

And then I met Paige. When I received my bill I was distressed that it seemed more than anticipated. Paige indicated that absolutely it should be checked and she did - keeping contact with me the entire time. She was kind and personable and made me feel the company was with me, not against. Restoration 1 was honest and upfront and corrected my bill with no issues, in fact, through Paige they helped me navigate it all. Most importantly they were willing to LISTEN - so often missing in business these days. Paige and all of the employees of Restoration 1 are to be commended. The provide excellent service and I would recommend them with no reservation. They are a rare combination of exemplary work and personal service and I am grateful that I found them.

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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

A March, extremely, high water bill at our summer house which had been closed up in November led to our finding out that due to a fault in a washing machine water was running out of the machine for an unknown period of time. I called Restoration 1 who responded quickly to the problem. We live 5 hours away. They had someone at the house within a two hours, let me know what they found, had a crew and equipment in the next day to dry things out and remove what needed to be removed. They worked with the insurance company and took our stress away. They were very reassuring. I appreciated what they did and plan on working with them to restore the house to pre water damage condition. From the very first call they have been good to work with.

Services: Mold mitigation, Water damage-related cleanup & repair

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Positive: Professionalism, Punctuality, Responsiveness

I was performing due diligence to purchase a property that had moisture and water issues and their detailed inspection revealed mold.
The results saved me from buying a nightmare of remediation and rebuild costs. Well worth the cost of the inspection!

Service: Mold inspection

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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Just had Ted in my home after an unfortunate leak in my bathroom. He was so nice and pleasant to talk to! So very informative and helpful!! He got the check up done fast and was so respectful of my home since I have little ones! If you can request someone specific to come out to you I highly recommend him!!! THANK YOU TED!!!

Service: Water damage-related cleanup & repair

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